Shipping Policy

Shipped sealed orders: ship within 1–3 business days of your order being placed (Mon–Fri, excluding US holidays).

Live break orders: ship within 3–5 business days after your break airs on YouTube. Cards are sleeved, top-loaded when needed, and packed with team bags for hits.

Orders placed on weekends or holidays begin processing the next business day. High-volume release weeks may add 1–2 days — we'll post updates in the YouTube community tab.

• $2.00 — Pack Ship (PWE / Plain White Envelope): Available on live-break orders of fewer than 5 packs when the total value of cards pulled is under $10. Cards are sleeved and top-loaded. No tracking at this tier. Orders of 5+ packs automatically move to a tracked mailer tier. If you hit big, we upgrade your shipping for free (see below).
• $4.99 — USPS Ground Advantage (Bubble Mailer): Up to ~10 cards. Tracked. 2–5 business days.
• $8.99 — USPS Ground Advantage (Standard Mailer): 11–50 cards or small sealed items. Tracked. 2–5 business days.
• $14.99 — USPS Priority Mail (Box): ETBs, booster boxes, 50+ cards, or bulk add-ons. Tracked + insured up to $100. 1–3 business days.
• Free shipping on US orders over $200 (automatically applied at checkout).

Free upgrade: If you pay the $2 pack rate and pull any single card valued at $10 or more, we automatically upgrade your shipment to a tracked bubble mailer with team bags, top-loaders, and our fancy SkyHighVault packaging — at no extra cost to you.

International shipping is not offered at this time. If you're outside the US and want to arrange something, email us before ordering.

Every order ships with a USPS tracking number. You'll get an email from Shopify the moment the label is created, and a second email once USPS scans the package into their network.

If you don't see a shipping email within the processing window above, check your spam folder, then reach out — we'll resend it.

Once USPS scans a package as accepted, it is in their custody. SkyHighVault is not responsible for lost, stolen, delayed, or damaged shipments — but we will help you file a claim and do everything we reasonably can.

• Marked delivered but missing: Wait 48 hours (USPS commonly marks early). Check with neighbors and your local post office using the tracking number, then email us.
• Stuck in transit 7+ business days: Email us and we'll open a USPS Missing Mail search on your behalf.
• Damaged in transit: Take clear photos of the outer packaging AND the contents within 48 hours of delivery and email them to us. Priority Mail orders are insured up to $100 — we'll file the claim for you.
• Wrong address at checkout: You're responsible for reshipment costs if the package comes back to us.

All sales are final. We do not accept returns or exchanges.

• Live break orders: Once a pack is opened on stream, the sale is final regardless of what is pulled. No refunds, no swaps, no re-rips. Hits ship as pulled.
• Shipped sealed orders: Sealed product is non-returnable once shipped. Please double-check your cart before checkout.
• Cancellations: Orders can only be cancelled if requested by email before the label is printed or before the break airs, whichever comes first.
• Exceptions are granted at SkyHighVault's sole discretion — for example, if we ship the wrong item or a sealed product arrives visibly damaged from our end. Email us with photos within 48 hours of delivery.

Chargebacks filed on ripped packs will be disputed with video evidence from the live stream VOD.

Questions about an order, tracking, or a claim? Message us on YouTube @SkyHighVault or reply to your order confirmation email. We respond within 1–2 business days.